To Our Valued Guests
On behalf of the entire staff, we are delighted you will be visiting Streamsong and we look forward to providing you with an enjoyable and memorable stay.
During this challenging time, our entire staff is committed to offering you a safe and comfortable stay, as the safety and wellbeing of our guests and associates is of paramount importance. Some of our services may have changed to maintain a safe environment for you and our staff, but our hospitality will forever remain intact.
Due to Local, State and Federal directives we ask that you maintain appropriate social distancing with other guests and staff, and wear a mask or face covering while in all public areas of the hotel.
For the safety of our guests and staff, and consistent with Centers of Disease Control and Prevention (CDC) guidance, we ask all persons who believe they may have COVID-19, or who are awaiting test results for COVID-19 to refrain from checking into the hotel until they are cleared by a medical professional. If you are required to quarantine or if you test positive for COVID-19 during your stay at the hotel we request you quarantine in your room and immediately contact the hotel general manager to discuss next steps. In the event you are diagnosed with COVID-19 within 15 days of departure we ask that you notify the hotel so we may take the necessary guest and associate precautions.
- Prior to your arrival, your guestroom was thoroughly and professionally cleaned for your safety and comfort. For the safety and privacy of each of our guests, as well as the safety of our staff, we will provide housekeeping services during your stay only with a prior appointment. Please contact the front desk or housekeeping to schedule the cleaning of your guest room. We will require all guests to vacate the room for a minimum of three hours prior to service.
- If you choose to decline housekeeping service, please contact the front desk if you would like to have fresh linens and amenities delivered to your room.
- If you have trash to be picked up, please contact our guest services staff and leave your trash can outside your door prior to 9:00 am and our staff will retrieve and leave you a new liner with your trash can.
- For extended stay guests our housekeeping department will arrange for a scheduled refresh service for your room at your convenience.
We have made these adjustments for the health and safety of our guests and team members. We appreciate your understanding during these uncertain times.
Please feel free to contact us if we can be of further assistance or you have any questions.
Streamsong Golf Course Updates:
Beginning March 23rd, we will allow golf carts any time of the day.
We suggest not taking the flagsticks out, smoothing bunkers with feet to avoid handling rakes and giving putts to eliminate hands from retrieving putts from the cup. Group caddies are mandated in place of walking carrying caddies when players choose golf carts. Players can be offered single player carts in the event you are paired up with player/s outside of your group, to allow social distancing.
Streamsong Embarks on Innovative Greens Enhancement Project on Streamsong Blue and Streamsong Red
Effective April 1, 2020 Streamsong begins a pioneering re-grassing project using the revolutionary new ultradwarf bermudagrass, known as Mach 1 on Tom Doak’s Streamsong Blue and Coore & Crenshaw’s Streamsong Red. Mach 1 has been recognized as one of the cleanest and purest turfs in the industry with a super fine texture and smoothness that creates the highest quality putting surface in the game today. Streamsong Blue and Streamsong Red are anticipated to debut their new Mach 1 greens on October 1, 2020.
Until then, guests can experience Gil Hanse’s Streamsong Black – Golf Digest’s 2018 ‘Best New Course in North America’ – along with the two-acre, 18-hole putting green The Gauntlet as well as the Roundabout, the Resort’s free-flowing practice area.
To make a reservation for Streamsong Black and to be one of the first to experience the groundbreaking greens on Streamsong Blue and Streamsong Red, please call Reservations a 888. 294.6322.
General Hours of Operation
Streamsong Resort dining and recreational activities may be periodically modified to better serve our guests. Please call the resort at 888. 294.6322 for more information regarding making room reservations as well as booking dining, golf, spa, sporting clays, guided bass fishing and archery.
As we practice preventative care, Streamsong’s spa and salon is temporarily closed.
We have modified our cancellation policy to better serve our guests by providing existing reservations as well as new bookings greater flexibility as we navigate through these challenging times together.
For New Reservations
For new individual reservations at Streamsong arriving between now and June 30, 2020, we will permit those reservations to be modified or cancelled at no charge up to twenty-four (24) hours before scheduled arrival date. Cancellations of reservations inside twenty-four (24) hours prior to arrival date will be subject to full value of reservation including all applicable taxes.
For Existing Reservations
For existing individual reservations at Streamsong scheduled to arrive between now and June 30, 2020, we have changed our standard cancellation policy from seventy-two (72) hours cancellation prior to arrival without penalty to twenty-four (24) hours prior to arrival without penalty. Cancellations of reservations inside twenty-four (24) hours prior to arrival date will be subject to full value of reservation including applicable taxes.
We welcome your questions and remain available to assist you anytime at 888.294.6322